My son has a Moto X Pure which we bought used and has been working nicely for several months. He started having issues with home button and the other on-screen button not working. I was going to make sure everything was backed up to Google and then do a factory reset to see if that worked. However, when I went into the Google menu, he was already signed out, and when I try to add the Google account, it takes me to a screen that says this device has been reset and you need to enter a previously used account. I did that, it seemed to accept the info, but then the phone reboots and the account is still not there. I've tried it 4-5 times with the same result.
The other strange thing is that we are Republic Wireless customers and that app login keeps popping up. When I put in what I am certain is the correct account email and password, it keeps telling me it's the wrong password. (I logged in on the PC to be sure.)
I've even tried a hard reset and nothing on that menu seems to work either--it just restarts the phone and I'm right back to the same spot. Any suggestions?
The other strange thing is that we are Republic Wireless customers and that app login keeps popping up. When I put in what I am certain is the correct account email and password, it keeps telling me it's the wrong password. (I logged in on the PC to be sure.)
I've even tried a hard reset and nothing on that menu seems to work either--it just restarts the phone and I'm right back to the same spot. Any suggestions?
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