1. AC Question's Avatar
    I had a Samsung edge that I have got backed up to my computer through smart switch. I have lost this phone so bought a old Sony z3. I now don't know how to get all data onto the z3 without having my old Samsung. Doesn't seem to work through the smart switch app! Can anyone help? Thanks
    12-25-2016 12:12 AM
  2. chanchan05's Avatar
    SmartSwitch will only work if the new phone is a Samsung. It's software made by Samsung, hence obviously they don't want you using another brand. You can retrieve pictures and some files from the backup location (My Documents>Samsung>Smart Switch> Backup) However unless you return that Sony and get a Samsung, the rest of the backup like messages and call logs would be inaccessible.
    12-25-2016 12:44 AM

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