1. AC Question's Avatar
    I can wireless charge my phone but when I plug my Samsung approved factory cables and fast charger box into the USB nothing happens. Had an issue with my other brand new s6 edge plus with the USB and was sent this phone as a replacement due to it being covered under warranty. Any ideas how to fix the issue? Or Should I hit up the insurance and get another new phone ?
    12-25-2016 09:59 AM
  2. Rukbat's Avatar
    Does it charge with other cables? If it does, it's a defective cable, and it would be cheaper to buy a new one.
    If it doesn't, ask them to send you another phone because the one they sent you is defective.
    12-25-2016 04:55 PM

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