1. AC Question's Avatar
    My kids accidentally factory reset my phone & I can't get back into it..when I get to the Gmail verification page im having trouble because I had someone else help me set it up.so is there a way to get past it
    12-25-2016 03:54 PM
  2. belodion's Avatar
    No. Unless those details are entered, the phone is useless.
    12-25-2016 05:07 PM
  3. Rukbat's Avatar
    You can try logging into your gmail account with a computer. When it asks you what you're having problems with, have it send you your login if you've forgotten it, then have it send you a password reset. (You'll have to go to your emailbox to get the emails - the one you entered as your contact email when you created the Google account.)
    12-25-2016 05:34 PM
  4. hallux's Avatar
    If you follow Rukbat's suggestion, you'll need to wait a day before logging in to the device. This is a security feature on all Google accounts.
    12-25-2016 08:31 PM

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