1. AC Question's Avatar
    I keep getting message: "No photos or videos were found on this device"
    What do I need to do, I can see all my photos on my phone?
    12-26-2016 11:50 AM
  2. the tall guy's Avatar
    Hi, where are you seeing this issue? what are you trying to do to get this error message popping up? also what phone do you have?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    01-09-2017 07:20 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! When you connect the phone to your PC via USB, swipe down the phone's notification panel and tap the USB notification. Make sure MTP is selected. Then open Windows Explorer and look for the S5 in the device list. You should be able to find your photos and videos in the /DCIM/Camera directory. (Don't use the Windows Import All Photos and Videos feature -- it will indiscriminately import all images, including cached images saved by your apps and browser.)
    01-09-2017 04:58 PM

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