1. AC Question's Avatar
    I downloaded and installed a standard Android update today and following a 4 mile walk today noticed all my previous data had gone and my walk had not recorded correctly.
    01-05-2017 11:25 AM
  2. jevalladares's Avatar
    Hi

    Reading from your post I'm assuming the "Standard Android update" as done using a factory reset and not an over the air (OTA) update.

    If you have a Samsung account active before the update and have automatic backup then you can recover and restore your data, but if this service was not active then your out of luck and probably lost all data from the S Health App.

    Cheers let me know if you're able to recover your data.
    01-05-2017 11:35 AM

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