why can't I send SMS via ok Google

robertmiller203

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Jan 10, 2017
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I have a Oppo R7Plus smart phone.
Android version 5.1.1

Google now launcher 3 version 6.9.36.21.arm.64

Using Hangouts as default SMS app
Version 15.0.141104777

My problem is that I am unable to send a voice activated SMS via 'ok google'

I tell it to send an SMS. It asks me who I want to send it to. I then speak the text I want to send. It asks me if this is correct and if I want to send it. I say SEND. It then says sending.

It then comes back and says 'message couldn't be sent'
No other information.

I have tried changing the default SMS app back to messages but still the same result.

I have tried it on other phones and it works perfectly, but not my wife's Oppo R7Plus.
Have spoken to Oppo and their last email said.

"Hi Robert,
Thank you for contacting OPPO.
Sorry to hear that you can't sent a message using OK GOOGLE.
With reference to this, please be advised that there are problems with regard to the OK Google
System. We will provide you feedback once it is fixed"

If that is the case why does it work on Samsung phones?

Any help would be gratefully appreciated.

Robert
 

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