01-13-2017 04:27 PM
tools
  1. marleigirl's Avatar
    marleigirl
    I tried the suggestions from previous replies I saw, and nothing works!! I tried to take my 2 fingers and scroll down from the top of my phone to try what was suggested and I don't see what people are describing as the USB tab. Very frustrated!
    01-11-2017 07:27 PM
  2. chanchan05's Avatar
    chanchan05
    Q&A Team
    What is your phone, and what is your computer? Is it a Mac? Have you installed the necessary software for your phone to be seen by your computer?
    01-11-2017 07:36 PM
  3. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Also, have you tried different USB cables?
    01-12-2017 02:37 AM
  4. marleigirl's Avatar
    marleigirl
    I have a Samsung Galaxy S6....Our computer is an HP.....What type of software do I need to install for my phone to be seen by my computer?
    01-12-2017 04:07 PM
  5. marleigirl's Avatar
    marleigirl
    Yes I have
    01-12-2017 04:07 PM
  7. marleigirl's Avatar
    marleigirl
    Thank you for this article. I went into my notifications, but I don't have a USB entry like it said I would..
    01-12-2017 04:13 PM
  8. chanchan05's Avatar
    chanchan05
    Q&A Team
    You need to have the proper software drivers for the phone on the PC to work. This is often auto installed once the phone os connected but seems to not have occured in your case. Anyway, just download SmartSwitch from the Samsung website. It should include these drivers.
    01-12-2017 04:16 PM
  9. marleigirl's Avatar
    marleigirl
    Thank you for your help..That was the problem I didn't have the software on my PC.
    chanchan05 likes this.
    01-13-2017 04:26 PM
  10. marleigirl's Avatar
    marleigirl
    Thank you for your help! I've got it now!
    B. Diddy likes this.
    01-13-2017 04:27 PM
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