1. ldeich's Avatar
    checked that driver installed on PC. phone comes up on portable devices. click to open, nothing. right click on phone, click to import pics/ videos. Msg "no new pics or videos found on this device". Not able to access pics/videos. What do I try next?
    01-12-2017 01:03 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you connect via USB, swipe down the notification panel, and look for an MTP option (you might have to tap a USB notification first). After MTP is selected, go to Windows Explorer and look for the phone in the device list.
    01-12-2017 02:06 PM
  3. ldeich's Avatar
    that worked. Thanks!
    B. Diddy likes this.
    01-12-2017 04:30 PM

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