01-13-2017 09:32 PM
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  1. AC Question's Avatar
    AC Question
    My phone suddenly dies at around 60% percentage and when i took off the battery and placed it in, it becomes 0%. Its a new battery and I performed the initial charge of 3-4 hours. I also reformatted the phone before placing a new battery. Please help.
    Samsung J500H (2015 model)
    01-13-2017 07:37 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! The battery could be defective. Try taking it out again, laying it flat on a table, and trying to spin it. If it spins freely, that means it's bulging, which means it's defective or failing. But even if it doesn't spin, it could still be problematic. Can you try another battery?
    01-13-2017 09:32 PM
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