1. AC Question's Avatar
    I recently got a notifications for a software update which I scheduled for between 2 and 5am however when I woke up (6 hours later) all that was on the screen is an open padlock with a spinning circle around it,and a blue light in the top corner. I am unable to interact with the device at all (no turning on/off/resetting) and charging or removing my sim doesn't help. I have no idea what to do and don't want to have to send it off to get fixed.
    01-15-2017 06:53 AM
  2. Tim1954's Avatar
    Press and hold the power button until it goes off. It may take a while, so hang on there... Reboot
    01-15-2017 08:34 AM
  3. Tim1954's Avatar
    Not sure where the update notification came from.. Never respond to any popups, ignore them and check in settings for updates...
    01-15-2017 08:36 AM

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