1. AC Question's Avatar
    Tried taking a picture yesterday with my Samsung Galaxy Note 4, phone froze with the camera open

    This has happened before and an employee at Verizon showed me how to "restart" my phone, also said that removing and replacing the battery will also help turn my back on after it freezing.

    Well I tried that yesterday and my phone will not do anything. I've tried holding down the volume, power, home button to restart/boot up but nothing happens.

    Is there anything else I can do? My husband took it in to Verizon to ask their advice and they said there is nothing they can do.
    01-16-2017 02:26 PM
  2. belodion's Avatar
    It may be worth having the battery tested.
    01-16-2017 03:56 PM