[AC Question]

I'm trying to add & remove videos & pictures from my Moto Z Force to/ from my Win10 PC. When I plug the phone into the USB port it shows up like a normal device like an ext. hard-drive. (it shows XT1650. is there a way to change that to a custom name?) But when I click on it there is nothing inside, no folders or anything. I recently did the same thing with my Kindle Fire & it was super easy. I plugged it in & saw the internal files then I could easily transfer videos to & from it.
Thanks!

[chanchan05]

Unlock the phone when connected.

[NYKrumrie]

Yes I know to do that. I learned that yesterday with my Kindle Fire when I was having a similar issue. I'm texting friends & have the phone plugged in via USB & can see the XT1650 drive in "This PC". But I can't see internal folders or files.