1. AC Question's Avatar
    Hello all,
    I’ve been using google keep for quite some time and have few hundreds of notes.
    Up till today I’ve been using it in 2 ways:
    1) Writing notes from the PC using Chrome Extension
    2) Reading and copying notes from both the Chrome extension and the mobile application
    3) Recently I’ve replaced my mobile device from LG G3 (Android 5.1) into OnePlus3T (Android 6)
    4) After I’ve received OnePlus3T I’ve installed on it all my favorite applications, including google keep and some other google application (Drive, Calendar etc…)
    5) All applications work perfectly both on Wi-Fi / 4g using the internet service provider connection, except Google Keep.
    6) Upon start, google keep initiates it’s UI, but the main section remains empty with an active waiting circle. (See snapshot)
    7) My Google Keep account seems to be fine and accessible with no particular problems from Chrome both on PC and surprisingly also on my mobile. However, the keep application stays on hold.
    8) In addition, while trying to sync manually from the google account, it seems like sync last modified time is really changed, but the rounding arrows indicating the need to update, are still shown, opposed to all other google services (See snapshot)
    9) I’ve tried:
    a. Giving manually all permissions to the application
    b. Removing the google account from the phone and adding it again
    c. Manual sync of keep from the accounts menu
    d. Clean saved files (See snapshot)
    e. Phone restart
    f. Google keep uninstall and install
    g. I can write new notes on mobile, they won’t be seen on PC

    Besides returning to factory settings, are there any other ideas that you think might make it work?
    This application is on one of my top 5 list, and I’d really like to continue using it on my new phone.
    01-20-2017 01:39 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is your Google Play Services up to date? I'm on 10.0.84.
    01-20-2017 04:35 PM
  3. Paulo Abraham's Avatar
    I am having exactly this problem with my new Moto G5. It used to work fine with my G2 but now it will not sync and simply spins a wait icon forever when started up. Other things, such as Chrome, appear to sync OK but Contacts, Gmail and Keep do not. They say "Sync is currently experiencing problems. It will be working again shortly" on the Accounts list. What is wrong? [edit Oh, the "it will be working again shortly" has appeared for the last couple of weeks].
    04-06-2017 11:09 AM
  4. Seleslav's Avatar
    Hello I am experiencing the same problem after I got my phone back from warranty repair where they did factory reset on my phone. The google keep just wont sync. I am logged in the app, can write new notes, but they won't sync with the cloud - I dont see them in other app or browser. Same way I won't see anything I write in browser app on android app?

    Did anybody found solution? I have tried literally everything besides factory reset again...
    01-11-2020 11:29 AM
  5. B. Diddy's Avatar
    Welcome to Android Central! Go to Settings>Accounts, select your Google account, and see if the Keep Notes sync toggle is on there. If it is, then do you see a Sync Error there?
    01-11-2020 02:07 PM
  6. Seleslav's Avatar
    Welcome to Android Central! Go to Settings>Accounts, select your Google account, and see if the Keep Notes sync toggle is on there. If it is, then do you see a Sync Error there?
    Yes the sync is toggled and it shows sync error "Sync is currently experiencing problems. It will be back shortly."
    But it is not back and hasn't been for a while :-D :-/
    01-12-2020 09:30 AM
  7. B. Diddy's Avatar
    Try removing your Google account from the phone, then adding it back again.
    01-12-2020 12:16 PM
  8. Seleslav's Avatar
    I have tried that and it did not work :-/.
    01-12-2020 02:05 PM
  9. mustang7757's Avatar
    Try uninstall the update to keeps , dont let play store update it and see if that version works
    01-12-2020 02:25 PM
  10. Seleslav's Avatar
    What do you mean? Google keep is not native on my phone. So I can either uninstall it or install it - which automatically gets latest version?
    Or you mean use something like apkmirror to get different version of an app?
    01-12-2020 04:47 PM
  11. belodion's Avatar
    Do you have any so-called RAM-cleaning apps?
    01-14-2020 06:09 PM
  12. Seleslav's Avatar
    Maybe, it's and Huawei P10 phone and I think it has something like that preinstalled
    01-15-2020 04:56 PM
  13. mustang7757's Avatar
    01-15-2020 05:00 PM
  14. frederickdawg's Avatar
    After reading this, is the issue that it is not syncing within the attached screen? Whilst on that screen if you toggle Google Keep does it still come up with that error?

    If so take a look at the link also attached, as it might help.


    https://www.thetechminute.com/fix-go..._Sync_SettingsGoogle keep doesn’t sync on a new mobile device-screenshot_20200115_181641.jpg
    mustang7757 likes this.
    01-15-2020 05:21 PM
  15. mustang7757's Avatar
    After reading this, is the issue that it is not syncing within the attached screen? Whilst on that screen if you toggle Google Keep does it still come up with that error?

    If so take a look at the link also attached, as it might help.


    https://www.thetechminute.com/fix-go..._Sync_SettingsClick image for larger version. 

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    Thanks
    frederickdawg likes this.
    01-15-2020 09:38 PM
  16. Seleslav's Avatar
    It is turned on an not syncing - yes the error shows on this screen.
    01-26-2020 12:36 PM
  17. B. Diddy's Avatar
    Try removing your Google account from your phone, then adding it back again.
    01-26-2020 12:37 PM
  18. Seleslav's Avatar
    Try removing your Google account from your phone, then adding it back again.
    I have tried that several times... Honestly it baffles me. If I haven't tried everything I googled, I wouldn't ask you guys here for help.
    This was the only discussion thread I have found where someone encountered similar problem.
    01-27-2020 02:08 AM
  19. B. Diddy's Avatar
    Is there anything else that's showing a sync error? Do you have a ton of notes in Keep? If it's not too much trouble, look through your notes for anything that has an attached image -- if one of those images is corrupt, perhaps that could be causing a problem with the sync. You could try deleting the image or note and see if the sync goes through.
    01-27-2020 10:10 AM
  20. Seleslav's Avatar
    Is there anything else that's showing a sync error? Do you have a ton of notes in Keep? If it's not too much trouble, look through your notes for anything that has an attached image -- if one of those images is corrupt, perhaps that could be causing a problem with the sync. You could try deleting the image or note and see if the sync goes through.
    Google keep doesn’t sync on a new mobile device-84038264_585626258834514_5768667542734241792_n.jpgGoogle keep doesn’t sync on a new mobile device-84383005_217372535972960_6808164033410105344_n.jpg

    The problem still stands. I have also tried to connect second google account I have, the result was the same - gmail and keep notes are not syncing. The sync menu in phone shows the same problem on both accounts. Which is weird.
    02-05-2020 03:17 AM
  21. methodman89's Avatar
    Click image for larger version. 

Name:	84038264_585626258834514_5768667542734241792_n.jpg 
Views:	4 
Size:	52.6 KB 
ID:	316147Click image for larger version. 

Name:	84383005_217372535972960_6808164033410105344_n.jpg 
Views:	4 
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ID:	316150

    The problem still stands. I have also tried to connect second google account I have, the result was the same - gmail and keep notes are not syncing. The sync menu in phone shows the same problem on both accounts. Which is weird.
    I see that you have omitted a step.
    On each app, sign out
    Sign out of Google. Clear your cache partition and reboot.
    Sign back into everything using the same Google account across all apps involved.
    Good luck
    02-05-2020 07:12 AM

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