1. AC Question's Avatar
    my phone, upon turning airplane mode on, is stuck with it being on. i try to turn it off and it is stuck in a "turning off" state - allowing wifi to be used but not mobile data. i tried updating my phone to 2.38.617.6 in the hopes this would fix it but to no avail. i've seen this is a common problem with earlier htc phones ( through google searches ) but haven't found any working fixes or anyone reporting the problem with my model of phone.
    01-20-2017 02:50 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does a cache partition wipe help? https://support.t-mobile.com/docs/DOC-25804
    01-20-2017 04:14 PM
  3. blurp's Avatar
    i've tried that - no avail there either
    01-20-2017 04:47 PM
  4. B. Diddy's Avatar
    Does it still happen in Safe Mode? https://support.t-mobile.com/docs/DOC-25901
    01-20-2017 06:43 PM
  5. blurp's Avatar
    yes it does.
    01-21-2017 03:11 AM
  6. blurp's Avatar
    update: found someone with similar problems: https://www.reddit.com/r/AndroidHelp...airplane_mode/
    01-21-2017 03:20 AM
  7. B. Diddy's Avatar
    Are you turning on Airplane Mode to turn off the whole cell radio (so that you can't make or receive calls), or just to turn off the mobile data? There's a toggle for the latter, so you could at least avoid this issue.
    01-21-2017 12:59 PM
  8. blurp's Avatar
    i turned it on to save battery a few days ago and haven't been able to turn it off since - despite several complete resets
    01-22-2017 04:39 AM
  9. blurp's Avatar
    i appreciate your help, thank you. i'm going to try to get a replacement as the phone is still under warranty.
    B. Diddy likes this.
    01-22-2017 04:40 AM
  10. B. Diddy's Avatar
    That sounds like the best plan. Hope you get the replacement quickly!
    01-23-2017 09:55 PM

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