[AC Question]

I go to WalMArt hoping to find a cheap screen protector. They tell me that none of them will fit & I need to find out the name of my phone.
So I go to Verizon, where I purchased it, and the guy seems stumped! He doesn't know what it is so he pulls up my account ( Keep in mind, I've only had this phone a couple years. It's not ancient!) He's says it's an Android Plus and they don't make/carry those protectors anymore. What the "f"?? Any help appreciated.