1. AC Question's Avatar
    I have dropped my Samsung galaxy e7 on the floor suddenly the touchscreen is not working plz help me with this.
    01-28-2017 07:26 AM
  2. belodion's Avatar
    That may need attention from a repairer.
    01-28-2017 07:36 AM
  3. krishnarani thakur's Avatar
    i wanted to know whether the phone needs to be reset while fixing the problem that.. it fell so hard that touch wasnt working and later screen became totally blank.. please let me know??
    10-25-2017 11:41 AM
  4. belodion's Avatar
    Have you tried connecting to a PC? Using the manufacturer’s software tool, you may be able to back up your data via that.

    I don’t know whether a phone needs to be reset before repair, but some repairers at least might do it to protect themselves from possible accusations of data theft.
    Some repairs wipe the phone anyway I believe, especially those involving the motherboard. A repairer will be able to tell you more about it.
    10-25-2017 12:49 PM

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