1. AC Question's Avatar
    My moto z is still brand new and recently it has been getting very hot... It gets hot even when I am not using it or charging it.

    Recently the screen started flickering on and off and sometimes it flickers between normal colors and a solid white screen. This was fine because a lock or unlock would solve the issue, but now it is stuck in a constant white screen and the phone is getting super hot, sometimes too hot to touch.

    I tried restarting the phone many times and even left it off for a while. Does anybody have any idea what might be causing this issue?
    01-29-2017 03:53 PM
  2. belodion's Avatar
    Someone here may, but whatever the cause of the trouble, it may be best to stop using it and to contact the vendor or manufacturer about a return.
    01-29-2017 05:12 PM
  3. Jean Paul Stander's Avatar
    Update... The phone's screen is now completely black, I can still receive calls and I can hear messages coming through. I can also lock and unlock it but the screen just does not turn on. No mater how many times I restart or no matter how long I hold down any combination of the buttons
    01-29-2017 05:36 PM
  4. belodion's Avatar
    Welcome as a new member.

    I'd say that that means hardware failure of some kind.
    01-29-2017 06:37 PM

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