1. AC Question's Avatar
    My phone has been crashing and restarting itself for about a week now. I backed up my photos and data and then proceeded to try to upgrade the firmware, which worked at first. Then a second update started and it froze on the Sprint screen for the first time.

    I ended up doing a factory reset using recovery mode, but it is still stuck on the Sprint screen even after two successful factory reset attempts.
    01-31-2017 12:53 PM
  2. ab304945's Avatar
    Try clearing the cache
    01-31-2017 12:56 PM

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