1. AC Question's Avatar
    I have a Samsung S7. I am trying to download my old phones data from google as don't have the old phone.

    Everything I can find online is for Smart switch, which isn't an option as I don't have my old phone. Data all backed up before handing phone it but cannot get it on to my new phone. When I look at backed up files they have 3 dots to the right of them, but when i touch that only option is to delete files. What am I missing?
    02-06-2017 05:21 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you talking about the system settings and app data that was backed up to your Google account using the Settings>Backup & Reset menu? Or are you talking about syncing your data from things like Google Contacts and Google Photos?
    02-06-2017 05:06 PM
  3. chanchan05's Avatar
    Depends on what data you are talking about, because Google does not handle all your data, and does not backup your data unless you specifically set it to.
    02-06-2017 05:50 PM

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