02-10-2017 05:09 PM
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  1. AC Question's Avatar
    AC Question
    hi.McAfee has locked my phone .I have a galaxy s5 neo andriod phone on H3G network ,i have been to the store today but they cannot help ! i cannot remember the pin num for the email as i do not it and i am unable to reset the password from my pc as the v/code they send doesn't work from the alternative email i have provided, my phone is only 9 mths old ,can i unlock this myself and how as they are asking for £90-00 via McAFEE !!!!
    02-10-2017 10:38 AM
  2. belodion's Avatar
    belodion
    Co-Ambassador Team Lead
    Are you saying​ that you received a verification code sent to your alternative email address, or not? If you did, are you saying that you are unable to send that code from that address?
    02-10-2017 02:03 PM
  3. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Originally Posted by AC Question
    i cannot remember the pin num for the email as i do not it
    What does this mean? Are you saying that you don't remember the email address you used to register with McAfee?
    02-10-2017 05:09 PM
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