surface 3/google play/video format not supported?!

[AC Question]

i just bought a $24.00 movie from google play but when I tried to play it said "video format not supported" then it will play for 1 second and then say "an error occurred try again later. Also this crappy device has an extreme lag problem! how do I fix this? is it even fixable? should I just throw this out and buy something better? like apple.....

 

[B. Diddy]

Welcome to Android Central! How are you trying to play the movie? Did you download the movie first, then try to play it? That's not possible on computers except for Chromebooks: https://support.google.com/googleplay/answer/2851696?hl=en. You have to stream it instead: https://support.google.com/googleplay/answer/1266222?hl=en&ref_topic=3365261

If you have more questions about your Surface 3, I suggest you post over here: Windows Central Forums