Call not sent

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AC Question

HI I have s samsung galaxy A5 (A500H). When I restart my phone I get an error message "call not sent" then I can't make or receive calls until someone calls me then I get a pop " android phone.com has stopped" or something like that then I can make and receive calls again. I've changed sim cards and it's still the same. Any help please?
 
Yes even it safe mode it happens. I updated phone to android 6.0.1 in august but not 100% sure but I think that's when I started having problems. I've hard rest phone, wiped partitions, cleared cache and date of phone app u can't clear anything in sim tool kit as it is greyed out
 

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