02-13-2017 03:26 AM
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  1. AC Question's Avatar
    AC Question
    phone was running phone temperature cool down app and has been on the screen for over 12 hours now. I cannot move off this screen. I have tried holding the off button to restart the phone but this does not work.
    02-12-2017 03:02 PM
  2. lsmachado's Avatar
    lsmachado
    Originally Posted by AC Question
    phone was running phone temperature cool down app and has been on the screen for over 12 hours now. I cannot move off this screen. I have tried holding the off button to restart the phone but this does not work.
    Welcome to Android Central. Which device are you using? Does it have a removable battery? If so, try pulling the battery and re-inserting it after a couple of minutes.
    02-12-2017 03:10 PM
  3. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! If it's a Samsung device (and you can't pull the battery), press and hold Power and Vol Down together for about 10-15 seconds to force a shutdown.

    And get rid of that cool-down app. It's useless, and probably came with tons of adware or spyware.
    02-13-2017 03:26 AM
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