02-13-2017 11:52 AM
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  1. AC Question's Avatar
    AC Question
    Last year I bought a Samsung Galaxy Note 2 and everything works fine until 7 months later.When it is below 40%, it turns off and I can't open it back off unless I charged it again. I tried a factory reset but still happened.Please help as it blocks my way of work.
    02-13-2017 05:39 AM
  2. belodion's Avatar
    belodion
    Co-Ambassador Team Lead
    It could be that it needs a new battery. Does the battery graph in Settings, Battery, Battery Usage show a sudden vertical drop to zero?
    B. Diddy likes this.
    02-13-2017 05:55 AM
  3. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! I agree with belodion -- definitely try a new or different battery. Batteries can be defective or fail. The Note 2 is an old phone, so even though you got it last year, it's certainly possible the battery wasn't brand new.
    02-13-2017 11:52 AM
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