1. AC Question's Avatar
    I backed everything up on Samsung Cloud, then factory reset my phone. went back to samsung cloud to sync to get all media/contacts etc back but it keeps saying 'failed to sync data. a network error has occured. tap retry to try agian.' I have removed the samsung account and readded it, but it still didnt work. Tried everything thats been suggested on different forums but still no luck. Any suggestions ?
    02-17-2017 12:57 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this happen on both wi-fi and mobile data?
    02-17-2017 01:51 AM

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