02-12-2020 10:54 AM
26 12
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  1. AC Question's Avatar
    I recently lost all my pictures and videos, luckily I got them all back but while sorting them into folders my videos have now turned into still photos
    02-17-2017 11:47 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! You're probably looking at thumbnails. Where did you find these files?
    02-17-2017 07:50 PM
  3. Brockway-Leon Caleb's Avatar
    I have the same problem. I just need to figure out how to fix this.
    02-10-2020 10:58 AM
  4. Kirstein Gourlay's Avatar
    Please register for an account so we can help you further. With a guest account, you can't reply. Thanks

    02-10-2020 11:01 AM
  5. Brockway-Leon Caleb's Avatar
    I thought I did register
    02-10-2020 11:05 AM
  6. Javier P's Avatar
    I have the same problem. I just need to figure out how to fix this.
    Welcome to the forums. Which phone do you have? Where are you seeing those files?
    02-10-2020 11:08 AM
  7. B. Diddy's Avatar
    Welcome to Android Central! The more details you give, the more we can help.
    02-10-2020 11:33 AM
  8. Kirstein Gourlay's Avatar
    I thought I did register
    I thought you were someone different from the original poster. Sorry.
    02-10-2020 01:08 PM
  9. Brockway-Leon Caleb's Avatar
    Samsung Galaxy S7
    and in my gallery
    02-11-2020 10:21 AM
  10. B. Diddy's Avatar
    I was thinking more details than that. Where are you seeing the thumbnails? A gallery app? A file manager app? Can you tell which directory/folder you're looking in?
    02-11-2020 10:23 AM
  11. Javier P's Avatar
    Samsung Galaxy S7
    Are you using an SD card to store your media files? Have you already tried restarting the phone?
    02-11-2020 10:23 AM
  12. Brockway-Leon Caleb's Avatar
    in the samsung gallery app
    02-11-2020 10:45 AM
  13. B. Diddy's Avatar
    The original post of this thread back in 2017 mentioned having lost their photos and videos, then recovering them with some kind of data recovery program. Did that happen to you as well?
    02-11-2020 10:45 AM
  14. Brockway-Leon Caleb's Avatar
    yep when i recovered the videos they turned into thumbnails
    02-11-2020 10:47 AM
  15. B. Diddy's Avatar
    Which recovery program did you use? It's very possible the recovery program wasn't able to recover the actual video files, but only the thumbnails. Or perhaps the process you went through didn't specifically look for video files.
    02-11-2020 10:49 AM
  16. Brockway-Leon Caleb's Avatar
    I used the Photo Recovery 2019 pro
    02-11-2020 10:51 AM
  17. Galactic Zoo's Avatar
    Why is it like pulling teeth to get information?? Where were the videos stored? You have been asked but not answered. Are any videos showing in Photos app? The more detail you can give, the better.
    02-11-2020 10:55 AM
  18. Brockway-Leon Caleb's Avatar
    they are showing up as thumbnails. like a normal photo. even though they should be videos
    02-11-2020 10:58 AM
  19. Galactic Zoo's Avatar
    Where were they stored? Internal or SD card?
    02-11-2020 11:26 AM
  20. Galactic Zoo's Avatar
    I used the Photo Recovery 2019 pro
    Which version? Windows? Do you have a link to the software? If it's the Windows version it's not designed for mobile but will work on SD cards
    02-11-2020 11:31 AM
  21. B. Diddy's Avatar
    Hard to say, since we weren't there when you tried to do the data recovery using that program. If possible, try running it again, playing close attention to what kinds of files are recoverable. By this time, though, it may no longer be possible. You might also try contacting the support team for that recovery program.
    02-11-2020 12:29 PM
  22. Brockway-Leon Caleb's Avatar
    02-12-2020 10:23 AM
  23. Brockway-Leon Caleb's Avatar
    this is on my phone
    02-12-2020 10:24 AM
  24. Galactic Zoo's Avatar
    OK Nothing is likely to be recovered unless you root the phone. Video files are difficult to retrieve as segments may already have been overwritten if the phone has been in use. The only thing the recovery software has done is recover low quality thumbnails. The truth is there is little chance of recovery.
    02-12-2020 10:32 AM
  25. Brockway-Leon Caleb's Avatar
    whats root the phone mean?
    02-12-2020 10:37 AM
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