1. AC Question's Avatar

    I've got a Moto G4 mobile phone, and I've been with Virgin mobile for a few years. This morning I received a new sim card from them, which is 4G. However, my phone doesn't recognize the sim card.

    My partner has the identical phone, and his phone didn't recognize it either. Also, his sim card (which is an O2 4G sim) works fine on my phone. I went to two mobile repair shops today, and they didn't understand why it wasn't working, and they also tested other sim cards on my phone, and they were working. They didn't know what the problem is. I can't phone Virgin Mobile now because I can't make calls!

    Also, when I was able to phone Virgin Mobile this morning, they asked me to go to the Mobile Networks settings, but it is all greyed out, so I can't alter any of those settings.

    I'm stuck now, I'm not sure what to do!

    Thanks for any help or suggestion.
    02-18-2017 12:01 PM
  2. Javier P's Avatar
    Duplicate. Please, see response here.


    Thread closed to avoid parallel discussions.
    02-18-2017 01:35 PM

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