I took my phone out of jacket and on my screen a green android robot was opening and closing his/her mouth and underneath robot it said erasing. I could not do anything to phone it was frozen then shut down. Then came back on and prompted me as if it were a new phone that needed to be set up. I lost a lot of files that I thought were backed up to my Cloud. Since then ive noticed several apps that I never downloaded. com.ebay carrier, DT Ignite, CVS, RCP componets, android system web view, plus others. When I turn my phone on before i swipe it open 1 of the notifications box has TURN ON LOCK AND ERASE. Someone at verizon said "Its impossible for anyone to butt dial and erase an entire phone back to the set up prompt. Please help
Babs
02-19-2017 10:33 PM