1. AC Question's Avatar
    A week ago, YouTube closed itself unexpectedly and the display reverted to Desktop. Unable to restart YouTube, only got a white screen with red arrowhead in centre, but then back to Desktop. Tried Gmail, which would not download any new emails, and then closed itself. Google Maps constantly showed a popup "Waiting for location". Spent 24hrs trying to fathom out the problem, but no luck, so took the tablet to the local Samsung office. The technician there seemed equally puzzled and could only suggest a "Factory reset option - don't forget to back up all your files." Carried out the Reset, and Gmail/Maps/Youtube all work now as factory installed versions, ie. Youtube looks really different and does not offer historic use preferences etc. and shows "A newer version is available". If I select the newer version the problem starts all over again. I get Notifications of "Updates available" which seem to be mostly for Google apps (Google+ / Hangouts / Gmail etc.) If I update Gmail, (don't use the other two), the problem re-occurs (no new emails etc)

    Gmail ver is 4.1.2
    YouTube ver is 4.0.23

    Tried looking at "Settings / Applications / Running" and Google Play Services, which is ver 10.2.98 has 3 entries on the list, varying from 0 to 2 processes, and from 1 to 7 services, and is constantly restarting itself after running for only between 5 and 15 seconds. All other "running" apps appear to have run normally since the tablet was restarted.

    Any ideas Please?
    02-26-2017 02:35 AM

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