02-28-2017 02:34 PM
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  1. AC Question's Avatar
    AC Question
    when selecting alexa app I get a message

    Internal Failure
    02-28-2017 12:49 PM
  2. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    The app failed. Uninstall it, restart the phone, then install the app again.
    Laura Knotek likes this.
    02-28-2017 01:03 PM
  3. kanona29's Avatar
    kanona29
    I received the same InternalFailure/ error on my Alexa app for around the same time.

    Tried uninstalling the amazon and alexa app with reboots and still says Internal Failure.

    Does anyone have any other ideas? Maybe it's something with the actual Alexa app
    02-28-2017 01:26 PM
  4. Laura Knotek's Avatar
    Laura Knotek
    Moderator Captain
    AWS is down right now. I don't know if the issues are related.
    02-28-2017 01:27 PM
  5. jsimon208's Avatar
    jsimon208
    Same thing! And I thought it was just me. I was getting really frustrated when it stopped playing music from my Prime Music library.

    Frustrating but glad to see it isn't just me.
    02-28-2017 02:30 PM
  7. toenail_flicker's Avatar
    toenail_flicker
    Thought it was just me. Wouldn't work my devices and removing and reinstalling after reboots helped nothing.
    02-28-2017 02:34 PM
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