03-05-2017 10:50 AM
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  1. Hakim37's Avatar
    Hakim37
    I have a friend who has a Microsoft Lumia 640 Lte, Windows 8.1, and last night he allowed the battery to go completely dead to where it cut at 0%, and afterwards, he plugged the charger in, and it took 3 hours to get to 20% of charge. Do anyone happen to know what could be causing this charging problem he's having? Could he have damaged his phone or battery by letting it die all the way out?
    03-04-2017 02:07 PM
  2. belodion's Avatar
    belodion
    Co-Ambassador Team Lead
    I've done that unintentionally on Lumias several times - yesterday was the most recent - but never had any problem recharging them. Has your friend tried a different charger/lead?
    03-04-2017 02:26 PM
  3. Hakim37's Avatar
    Hakim37
    Yes, he tried a different charger yesterday, and come to find out, it was the charger itself. Thank you belodion, I appreciate the help.
    belodion likes this.
    03-05-2017 10:50 AM
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