1. AC Question's Avatar
    I've tried restart the phone a few times but its still there. It keeps rebooting how do I fix it?
    03-07-2017 09:02 AM
  2. belodion's Avatar
    What is the custom lock, and who put it there? Are you able to access the phone?
    03-07-2017 10:18 AM
  3. erodri2531's Avatar
    I don't know who put it there, but from one day to the next it just started acting up and kept rebooting over n over I took it to the att store where I got it from and they couldn't do anything. I don have the phone right in front of me bc im at work but I don't know what to do any more. Any ideas what I can do?
    03-07-2017 10:46 AM
  4. SpookDroid's Avatar
    Is this one of those lockscreen apps that show up when you're charging your phone, perhaps? Those are 'ads' from certain apps (ES File Explorer had it, I believe, and so does PhotoGrid). It should be a switch in the app's settings to turn it off, but unfortunately you do need to know which app is causing it first. An Ad Network detector app might be able to help pin point it.
    belodion and erodri2531 like this.
    03-07-2017 10:53 AM
  5. Javier P's Avatar
    Also, try booting into safe mode and see if the same problem persists.
    belodion and erodri2531 like this.
    03-07-2017 10:54 AM
  6. Javier P's Avatar
    03-07-2017 10:56 AM
  7. erodri2531's Avatar
    Thanks im going to try this tonight!
    03-07-2017 12:07 PM

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