03-13-2017 09:10 PM
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  1. AC Question's Avatar
    AC Question
    Lock screen is set to swipe. When I click to change it, it asks for fingerprint. I have never set fingerprint, so it says it's not a match and then wont let me change the lock screen. No idea what happened or how to fix it. Please help!
    03-13-2017 07:55 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! When does it ask for the fingerprint -- when you're in the Security settings and are trying to change the screen lock method there?

    Try using Samsung's Find My Mobile and see if you can change the screen lock there. https://findmymobile.samsung.com/
    03-13-2017 09:10 PM
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