1. AC Question's Avatar
    Location is turned on.
    Google signed in.
    Android updated.
    Google updated.
    Message reads "location unavailable".
    03-15-2017 11:01 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! The Android Device Manager app doesn't need to be installed on the phone in order for it to be located by the Android Device Manager service. (The app is only if you want to use the phone to locate another device.)

    Are you saying that if you log into ADM on your desktop browser and look for that phone, it tells you "Location Unavailable"? Is the phone connected to the web?
    03-15-2017 06:07 PM
  3. blackgin4869's Avatar
    It's in the website. It shows the mobile but not the location. The message "location unavailable" and I can't use the remote either.
    03-16-2017 01:20 PM
  4. B. Diddy's Avatar
    The phone is connected to the web via mobile data or wi-fi, right? On the phone, go to Settings>Security>Device Administrators, and make sure ADM is checked on.
    03-16-2017 05:11 PM
  5. blackgin4869's Avatar
    This is the list on the LG D686 under security:

    < Security >
    Set up SIM card lock – Set up SIM card lock or change the SIM card PIN.
    Password typing visible – Show the last character of the hidden password as you
    Phone administrators – View or deactivate phone administrators.
    Unknown sources – Default setting to install non-Play store applications.
    Trusted credentials – Display trusted CA certificates.
    Install from storage – Choose to install encrypted certificates.
    Clear credentials – Remove all certificates.
    < Language & input >
    Use the Language & input settings to select the language for the text on your phone
    and to configure the on-screen keyboard, including words you've added to its dictionary.
    < Backup & reset >
    Change the settings for managing your settings and data.
    Backup my data – Set to backup your settings and application data to the Google
    Backup account – Set to backup your account.
    Automatic restore – Set to restore your settings and application data when the
    applications are reinstalled on your device.
    Factory data reset – Reset your settings to the factory default values and delete all
    your data. If you reset the phone this way, you are prompted to re-enter the same
    information as when you first started Android.
    03-17-2017 03:44 AM
  6. B. Diddy's Avatar
    Ok, then look in Phone Administrators.
    03-17-2017 09:17 AM
  7. blackgin4869's Avatar
    Phone Administration says that ADM is active.
    03-17-2017 10:04 AM
  8. B. Diddy's Avatar
    Hmm, not sure what's going on. Is Location set to High Accuracy or Battery Saving? Although that shouldn't matter.

    Does it work in Safe Mode? http://howtosafemode.com/1740/how-to...-pro-lite-dual
    03-17-2017 10:47 AM
  9. blackgin4869's Avatar
    Location set is high accuracy.

    Safe mode failed in the find my phone
    03-18-2017 11:27 PM
  10. B. Diddy's Avatar
    Sorry, I'm not sure what else to try at this point aside from a factory reset.
    03-19-2017 02:34 AM
  11. blackgin4869's Avatar
    Thanks for the help anyway. If you come across someone with a similar problem and finally solve it. Let me know.
    03-19-2017 11:54 PM

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