1. AC Question's Avatar
    I loaded a scanner app yesterday and it locked my phone up yesterday. The only thing I was able to do was a factory reset. When I reconnect my Gmail account the phone again locks up. I did the reset - reconnect several times with same results.
    When I connect a different Gmail account I don't have the issue.
    I think I need to get rid of that app in my Gmail account.

    03-15-2017 05:36 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! What kind of scanner app was it? If you do another reset, then after the Setup Wizard is done, go immediately to the Play Store and stop any app from installing automatically. Or if the phone asks you during the Setup Wizard if you want to restore all of the apps related to your Google account, say no.
    03-16-2017 02:50 AM

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