03-25-2017 05:47 PM
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  1. AC Question's Avatar
    AC Question
    I have trusted Smart Lock (Google) on Advanced Settings but when I look under Owner Info, Smat Lock is still not appearing, tried to uninstalled Google Play Services and reinstall via Google Playstore, still doesnt appear. Tried rebooting my phone, nope. My Android version is 5.0.2 Lollipop
    03-16-2017 12:12 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Which phone? What do you mean that you're looking under Owner Info for Smart Lock? Smart Lock doesn't do anything with the Owner Info, as far as I know.
    03-16-2017 02:03 AM
  3. Unwanted Soul's Avatar
    Unwanted Soul
    Originally Posted by B. Diddy
    Welcome to Android Central! Which phone? What do you mean that you're looking under Owner Info for Smart Lock? Smart Lock doesn't do anything with the Owner Info, as far as I know.
    I mean, literally under the Owner Info, there should be Smart Lock below Owner Info, Im using Lenovo A6000, Lollipop 5.0.2
    03-16-2017 02:50 AM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Oh, do you mean that you're not seeing the Smart Lock option at all in your settings menu? Go to Settings>Security>Trust Agents, and turn on Smart Lock there, if you haven't already. Then go back and look for the option.
    03-16-2017 01:53 PM
  5. Unwanted Soul's Avatar
    Unwanted Soul
    Originally Posted by B. Diddy
    Oh, do you mean that you're not seeing the Smart Lock option at all in your settings menu? Go to Settings>Security>Trust Agents, and turn on Smart Lock there, if you haven't already. Then go back and look for the option.
    I have already turned on Smart Lock on Trust Agents, but the option will not appear.
    03-16-2017 11:18 PM
  7. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    I usually see the Smart Lock option in Settings>Security -- is that where you're looking as well?
    03-17-2017 01:16 AM
  8. Unwanted Soul's Avatar
    Unwanted Soul
    Originally Posted by B. Diddy
    I usually see the Smart Lock option in Settings>Security -- is that where you're looking as well?
    Yes, its not there. Trusted it and everything. I know I have the app cuz they promt me to it before, but when I check under Security, not there.
    03-17-2017 09:28 PM
  9. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Does your settings menu have a search option?
    03-17-2017 11:22 PM
  10. Unwanted Soul's Avatar
    Unwanted Soul
    Originally Posted by B. Diddy
    Does your settings menu have a search option?
    No it doesnt
    03-25-2017 02:41 AM
  11. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Sorry, I'm not sure what to try next. This is when I wish I could have the phone in my hand.
    03-25-2017 11:39 AM
  12. belodion's Avatar
    belodion
    Co-Ambassador Team Lead
    This issue is discussed in the Lenovo Community forums.
    B. Diddy likes this.
    03-25-2017 04:39 PM
  13. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    @belodion, do you have a link for the thread?
    03-25-2017 05:34 PM
  14. belodion's Avatar
    belodion
    Co-Ambassador Team Lead
    Yes, here for example: https://forums.lenovo.com/t5/P1-P1m-...s/td-p/3486152

    ...And elsewhere in those forums, members comment on the same problem.
    On another site - Quora - it is suggested that the problem, if it were to be solved at all, would need attention by Lenovo.
    The point is that the OP is not the only user of that device to have the problem.
    Laura Knotek and B. Diddy like this.
    03-25-2017 05:47 PM
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