1. AC Question's Avatar
    I have a Samsung Galaxy s7 and I cannot unlock it because it is stuck on the bitmoji keyboard and there is no apparent way to change the keyboard type from the lock screen. Before the latest update I was able to change the keyboard from the lock screen by holding down a button with a globe on it. On the bitmoji keyboard there is a globe but nothing happens when I press/hold it down. How can I fix this? Please help!
    03-19-2017 07:16 AM
  2. yodon's Avatar
    Hey ... This was tough but this worked for me:

    Turn on and use safe mode
    Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily unistall apps that may be causing a conflict or software problem.

    1. Turn the device off.
    2. Press and hold the Power key past the Samsung Galaxy S7 edge screen.
    3. When "SAMSUNG" appears on the screen, release the Power key.
    4. Immediately after releasing the Power key, press and hold the Volume down key.
    5. Continue to hold the Volume down key until the device finishes restarting.
    6. Safe mode will display in the bottom left corner of the screen.
    7. Release the Volume down key when you see Safe Mode.
    8. Uninstall apps that are causing a problem.

    After you're done uninstalling Bitmoji, turn off safe mode.

    Turn off safe mode
    Press and hold the Power key.
    Tap Restart.

    Reinstall Bitmoji if you'd like but until they fix this glitch I'd probably recommend leaving it off until then.
    belodion likes this.
    04-04-2017 10:33 PM
  3. Juliette G's Avatar

    If I activated the Bitmoji (I don't know this app but still), it doesn't seem to be the issue. I tried to go into Safe Mode but I can't make it past the lockscreen, as the keyboard is still not appearing.
    04-23-2017 08:21 PM

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