1. AC Question's Avatar
    there was a problem with a system then I was asked to backup data, once done it suggest to restore factory settings so when it started to reset it froze on formatting /data
    03-19-2017 10:25 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! The hardware or firmware might have failed. There may not be much you can do at this point. Try pressing and holding Power for about 15-20 seconds to see if it forces a shutdown. Then try powering on again normally.
    03-19-2017 12:33 PM

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