1. AC Question's Avatar
    My previous phone had my photos and contacts stored on its sd card. Can I somehow retrieve that information into my new phone? I've already physically installed it in my new phone, but it says it has to be formated. Can you help me please?
    03-21-2017 05:20 AM
  2. Tim1954's Avatar
    Do not format it or you will wipe the data on it. If your phone can't see it, put it in a pc, or an sd card reader.. Unless you encrypted the card, the info will be on it.
    03-21-2017 05:50 AM
  3. hallux's Avatar
    If the phone is asking to format the card, it's possible it was encrypted by the old phone. If you still have the old phone and it has not been factory reset you have a chance to get that data back but you need another place to store it temporarily.
    03-21-2017 08:01 AM

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