03-25-2017 01:12 PM
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  1. AC Question's Avatar
    AC Question
    When I try and make a call the screen goes black. The call does go through.
    Only way to stop call is to hold down power button.
    Have tried safe mode and factory reset, no luck.
    03-25-2017 11:37 AM
  2. hallux's Avatar
    hallux
    Q&A Team
    Do you have a screen protector on the phone? Some did not have the cutout for the proximity sensor, so when on a call it will turn the screen off..
    03-25-2017 01:12 PM
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