1. AC Question's Avatar
    I got a ZTE phone for my daughter have had it for a few weeks and it's saying unfortunately stock android has stopped how do I fix this problem
    Dezruh likes this.
    03-25-2017 05:43 PM
  2. matias20r0877's Avatar
    Try restoring your phone to factory reset.( do a backup befor
    03-25-2017 07:36 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! It actually says, "Unfortunately, stock Android has stopped"? That's an unusual error message, since Android doesn't refer to itself as "stock Android." Are you sure it doesn't say "Unfortunately, Android System has stopped," or some other similar message?
    03-25-2017 07:47 PM
  4. Tanya Bagwell's Avatar
    Can you please fixed this problem
    05-29-2017 03:54 PM
  5. belodion's Avatar
    Can you please fixed this problem
    Welcome.

    I've deleted a few surplus posts since your first one is sufficient. What device, what problem, and exactly what message, if there is one, are you seeing?
    05-29-2017 05:25 PM
  6. Jerry Smith14's Avatar
    how do i stop phone from saying stock android has stoped-stock-android-has-stopped.jpg
    This is what I had today, and right now across the top of my Android phone, if I minimize the screen it has a green strip across the top saying "Stock Android"
    Dezruh likes this.
    06-16-2017 08:14 PM
  7. Jerry Smith14's Avatar
    I have a ZTE ZMax Pro, MetroPCS
    Dezruh likes this.
    06-16-2017 08:24 PM
  8. smokefairy420's Avatar
    I have had this issue for months and finally figured out what the issue was (in my case). The issue is because of an app that is not working correctly with your phone's operating system (Andriod). I have heard that it can be caused by more than one app and some widgets. In my case, it was the Facebook app. My phone does not allow me to uninstall the FB app so here is what I did:

    Reset my phone to factory settings and DID NOT restore from backup and set up as new device. This means you will need to install one app at a time. This is how I figured out which app was the problem. When I installed and updated Facebook then the Stock Android errors started up again. You may be able to just do step #2 & #3 and not do a reset first and see if that works.

    Do not update the Facebook app or use it on your phone. If your phone auto-updates apps, change this setting in the Playstore settings to not auto-update.

    If your Facebook app is already updated, go into Settings/Apps on your phone and find the Facebook app. Click on the hamburger button (3 dots) and select uninstall updates. Then don't use the FB app on your phone. If you can uninstall it, then do that.

    For those of you who can't live without Facebook this is a bummer. I rarely use it and can just use FB on another device or PC so I am just happy that my phone is not giving me that error all the time.

    Keep in mind that this may not be the only app that causes this problem but from what I have found, the problem is caused by an app or a widget. First try uninstalling your FB app updates then try doing what I did, reset to factory settings, do not reset from backup and instead set up as new device, update and/or install one app at a time while giving some time in between to see if the error starts up again. Once it does, whichever app you most recently installed and/or updated is the culprit. Uninstall that app or uninstall its updates if it is one you are unable to remove from your phone.

    Hope this helps everyone.
    belodion and Dezruh like this.
    08-21-2017 03:38 PM
  9. Dezruh's Avatar
    My zte is saying the same thing unfortunately, the Android something has stop working and I'm looking for answers to help this stuff opening when I try to go to an app.
    11-26-2017 09:13 AM
  10. Dezruh's Avatar
    Thanks sweetie I'm about to try this now I don't need Facebook like that
    11-26-2017 09:17 AM
  11. AHnyc1715's Avatar
    In regards to getting "Unfortunately, stock Android has stopped working" after restarting my phone, Yay, it's finally fixed. After multiple trips to local Metros and dealing with various helpers, I went into a corporate Metro. As soon as I explained it, he said stock Android has to do with your home screen. That's what's not working properly. There's a launcher named Evie that can correct it and doesn't change anything. Being technologically challenged, I said I don't download apps and launchers, you only have more issues. He said let's try it and see if it resolves the problem. I can always remove it. So we did and it immediately fixed it. It's been 1 week and I turn my phone off 2x a day and it has not happened once.
    12-01-2017 09:34 PM
  12. AHnyc1715's Avatar
    In regards to getting "Unfortunately, stock Android has stopped working" after restarting my phone, Yay, it's finally fixed. After multiple trips to local Metros and dealing with various helpers, I went into a corporate Metro. As soon as I explained it, he said stock Android has to do with your home screen. That's what's not working properly. There's a launcher named Evie that can correct it and doesn't change anything. Being technologically challenged, I said I don't download apps and launchers, you only have more issues. He said let's try it and see if it resolves the problem. I can always remove it. So we did and it immediately fixed it. It's been 1 week and I turn my phone off 2x a day and it has not happened once.
    12-01-2017 09:37 PM
  13. Shalomiyah's Avatar
    Hi I also have a ZTE Max Pro from Metro PCS. I started having problems with my ph not charging properly, so I got a new cord. Then the "unfortunately Android stock has stopped" messages started. At first maybe once a wk then daily, then multiple times a day. I looked for a solution and dome one said hold volume down key and power button to restart ph. Did it and it worked 2 days. Now charging issue back (only had new cord 2wks) and messages bk. I did see some posted that Metro said it was a launcher prob or home screen issue, some said an app issue like FB. Well I don't have FB or FB messenger on my ph, but I did download Clean Master on my ph prior to all these issues. So, I'm going to uninstall that app and see if it fixes the issue and report back. My other concern and question is, is everyone that is posting about this issue an owner of a ZTE from Metro PCS? That seems to be a common thread.
    12-02-2017 12:31 PM
  14. vonda4105's Avatar
    Click image for larger version. 

Name:	Stock Android has Stopped.jpg 
Views:	7 
Size:	41.9 KB 
ID:	262114
    This is what I had today, and right now across the top of my Android phone, if I minimize the screen it has a green strip across the top saying "Stock Android"
    I downloaded Evie Launcher like another comment suggested, problem solved.
    12-10-2017 02:22 PM
  15. vonda4105's Avatar
    Downloaded Evie Launcher as another person suggested, so far so good.
    12-10-2017 02:23 PM
  16. Preciouslady53's Avatar
    This"STOCK ANDROID" thing is getting really old!!!
    Help me please get rid of this crap ASAP???! Please
    12-12-2017 08:39 PM
  17. Ben68's Avatar
    It's a home screen launcher problem.
    The easiest fix is to install a new launcher. I went with the Google Launcher. I'm sure you can use others.
    No need to reset phone or eliminate apps. Easy Fix!!
    01-04-2018 03:24 PM

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