1. AC Question's Avatar
    There's a message pop up and said to tab to install and there's no option for cancel or later so i tab install and my phone are restart and there's a % figures going up to 100 after that the phone are off but the word Samsung are still there on and off on a background of a whole black and i'm trying to turn off my phone and restart but can't get it. Need your help
    04-03-2017 08:13 PM
  2. smvim's Avatar
    As you didn't mention what model Samsung phone you have there's no way to give any kind of definitive answer but if you have a model with a user-removable battery, just remove the back cover, pull out the battery, wait a several seconds, then re-assemble your phone and start it up. If your phone does not have a user-removable battery the back cover is probably more cumbersome to remove anyway, so try holding down the Power button for at least ten seconds or so. That should force your phone to power itself off.
    04-03-2017 08:47 PM

Similar Threads

  1. Phone not charging, but it shows when it's connected
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 04-03-2017, 09:30 PM
  2. Replies: 1
    Last Post: 04-03-2017, 09:26 PM
  3. Why can I suddenly not open my Gmail emails?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 04-03-2017, 09:24 PM
  4. how do I shut off email notification sounds on a grand prime?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 04-03-2017, 09:16 PM
  5. Find my friends equivalent?
    By Xm_jdm in forum Samsung Galaxy S8 & S8+
    Replies: 4
    Last Post: 04-03-2017, 09:07 PM
LINK TO POST COPIED TO CLIPBOARD