1. Amyallen103's Avatar
    Its my boyfriends old phone..he has no idea of samsung acct. Samsung there was no samsung acct attached to imei #, and want me to send it in to fix..is there nothing else i can do?
    04-05-2017 04:23 PM
  2. smvim's Avatar
    Its my boyfriends old phone..he has no idea of samsung acct. Samsung there was no samsung acct attached to imei #, and want me to send it in to fix..is there nothing else i can do?
    Is the old SIM card is still inside? Try doing a Factory Reset again without it. Power off your S4, remove the SIM, and start it back up into its Recovery Mode (holding down the Power Button, the Home button, and the Volume Up button). While in Recovery Mode, select the option to wipe the system cache partition (should take only a few seconds), then select the Factory Reset option, and when it reboots see if it starts up correctly again.
    04-05-2017 04:58 PM

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