1. AC Question's Avatar
    My Samsung s6 died, so I put it on the charger. Now it's stuck on that screen. I've never seen this before. It won't let me do anything. Any one know what this is? And how to fix it?
    04-16-2017 09:13 PM
  2. Tim1954's Avatar
    Push and hold power button until it turns off. May take a while, be patient. Then turn out back on again. You may have pressed power and volume keys simultaneously to put it on that mode...
    04-16-2017 10:23 PM
  3. smvim's Avatar
    Usually for Samsung devices to enter your device into its Download Mode, you need to restart it by simultaneously holding down the Volume Down, the Home, and the Power buttons. Download Mode is the state your device needs to be in when you're flashing something like new firmware. Otherwise there's not much else to do in Download Mode.
    To reboot your S6 normally, you'll have to press and hold down the Power button for several seconds until it powers itself off. Then you can just press the Power button to restart it the way you usually do. Emphasis on 'several seconds', hold down the Power button the entire time. (The other option is the remove the battery but the S6 unfortunately doesn't have a user-replaceable battery.)
    If it continues to start up in Download Mode, that could be a problem. Check that all the buttons are working and aren't stuck for some reason (a common instance is if you have phone case maybe your S6 shifted out of place and just needs to be re-seated properly again). Otherwise, there could be an issue with the Android system on your phone where re-flashing the stock ROM for your phone is needed.
    04-16-2017 10:28 PM

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