My Android Pay doesn't work.

[AC Question]

I loaded my Amex and my CitiCard - both are loaded, recognized, and the process has been approved by both banks. The Bluetooth, SBeam, and NFC is turned on. I have a Samsung S4 i537. It hasn't worked at 3 stores. Any clues?

 

[bmhillegass87]

Hello!

So the basic requirements which i'm sure you know are the following:

User device requirements. Android Pay works with credit or debit cards from participating card issuing banks on any NFC-enabled Android device running KitKat (4.4) or for in-store purchases.

3 things jump out right away from your post since the Galaxy S4 meets the requirements.

1. Is your device rooted?

2. What types of terminals are you using Android Pay on? Are these at major retailers, local gas stations, etc.

3. Did you remove the passcode/pin from your device after setting up Android Pay?

Thanks!