1. Ian B's Avatar
    I bought phone today att version full price. Went home and w wifi on tried to go to att unlock page to request unlocking. Registered as not att customer but said IMEI not recognized as att customer. I then registered as att w my phone number but still said IMEI does not belong to att member.

    Next put some card for Cricket and did the same two registered as att customer and as non att customer but either way failed to recognized IMEI to continue process.

    Is the phone too new to be in their system?

    Do I need to wait 24 hours while cricket Sim in phone to have system recognize phone as in service to do request?

    Does the request not work till after 14 day remorse period?

    Any suggestions will be appreciated. I know it works on cricket locked to att but I like my phone unlocked in case next month or in future I want to jumpy to T-Mobile or any T-Mobile prepaid carrier.

    Tia,

    Ian B
    04-21-2017 02:21 PM
  2. X1tymez's Avatar
    You need to wait 24hrs and try again. System might be slow.

    Why didn't you buy directly from Samsung? And skip all these hassle.
    04-21-2017 03:59 PM
  3. Rydsmith's Avatar
    You need to wait 24hrs and try again. System might be slow.

    Why didn't you buy directly from Samsung? And skip all these hassle.
    Buying from Samsung wouldn't have made a difference. It would still be carrier locked as there is no unlocked version available to purchase in the US.
    04-24-2017 07:42 PM

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