why is google play store always "checking for system and security updates"

[AC Question]

since updating to 7.0 2.42.651.63
The google play store icon will show up in the notification list saying:
Checking for system and security update
and will sit there for hours, only goes away when I stop the process manually
tapping on the notification gives a white screen

 

[B. Diddy]

Welcome to Android Central! Which phone? Are you sure it's the Play Store icon (which looks like a bag with a "play" button on it), or is it a more generic Google icon?

If you swipe down the notification panel and long-press that notification, which app does it say is responsible?

 

[James Leu]

Welcome to Android Central! Which phone? Are you sure it's the Play Store icon (which looks like a bag with a "play" button on it), or is it a more generic Google icon?

If you swipe down the notification panel and long-press that notification, which app does it say is responsible?

I have a HTC10
The icon in the notification bar is the Google Play Store 'bag' icon.
When I do a long press on the notification it says is is from the google play store

 

[B. Diddy]

That's very odd, since it should be the system updater checking for system updates or security patches, not the Play Store.

Try going to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager. Now see if it happens again.

 

[Rixoro]

That's very odd, since it should be the system updater checking for system updates or security patches, not the Play Store.

Try going to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager. Now see if it happens again.

I have the same problem and tried this. The notification went away but now the play store won't open...

 

[B. Diddy]

If you reboot, are you able to open the Play Store? Does the notification come back after the reboot?

 

[Sondhemfreak]

If you reboot, are you able to open the Play Store? Does the notification come back after the reboot?

I'm also having the same issues described above, I have an HTC One. It started on 4/24. When I navigate to Settings>Apps>All, I don't see Download Manager listed however. Steps to troubleshoot:
- Reboot without force stopping play store- notification returned, unable to open the play store (it remains a blank screen)
- Force stopped Play store - notification disappears, unable to open play store (blank screen)
- Reboot after force stop - notification returns, unable to open play store (blank screen)

Interestingly, I'm re-doing my troubleshooting steps as I write this and now it's behaving as expected.

What seemed to work for me-navigate to Settings>Apps>All, select Google Play Store, clear cache (I did not clear data though), force stop, reboot. Thanks for the tips, B. Diddy!

 

[B. Diddy]

Welcome to Android Central! On more recent versions of Android, when you go to Settings>Apps, you need to tap Menu>Show System as well.

 

[dfs_jim]

I'm also having the same issues described above, I have an HTC One. It started on 4/24. When I navigate to Settings>Apps>All, I don't see Download Manager listed however. Steps to troubleshoot:
- Reboot without force stopping play store- notification returned, unable to open the play store (it remains a blank screen)
- Force stopped Play store - notification disappears, unable to open play store (blank screen)
- Reboot after force stop - notification returns, unable to open play store (blank screen)

Interestingly, I'm re-doing my troubleshooting steps as I write this and now it's behaving as expected.

What seemed to work for me-navigate to Settings>Apps>All, select Google Play Store, clear cache (I did not clear data though), force stop, reboot. Thanks for the tips, B. Diddy!

This did not work for me. Also have the HTC10

 

[KordellTibbs]

Also an HTC 10 user, also having same white screen issue even after all the aforementioned troubleshooting. I'd like to update my apps at some point, please help!!