1. AC Question's Avatar
    Got phone from craigslist. Need to activate but still has his Verizon info.
    04-24-2017 02:46 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! What activator's info do you need? If you're talking about the previous owner's Google account and password, you'll have to contact them and hope they're willing to cooperate. When you get a used phone, you always have to make sure the seller has properly removed their Google account from the phone prior to doing a factory reset. Otherwise, a reset will be considered unauthorized, and you have to input that previous owner's Google account/password to get back into the phone. This is Google's Factory Reset Protection, intended to discourage thieves from stealing a phone and doing a simple factory reset to make it their own.
    TGIS likes this.
    04-24-2017 10:49 AM

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