1. AC Question's Avatar
    What If a customer is buying a Samsung phone in the USA and going abroad for vacation. and for some reason his phone don't work. Which is as new as 6 month old. (Still under warranty for more 6 months)
    Where he suppose to go,and what he suppose to do.
    They will perhaps say the same that, this phone is not for this (market) country, so no warranty will be entertained.
    My question is why Samsung says one year international warranty.
    Please define the international warranty mean.
    Thanks.
    05-03-2017 05:46 PM
  2. Tim1954's Avatar
    If you take the phone designed to work in a region on certain frequency bands, then go to to another region which has different bands- that is not a fault.
    If the phone doesn't turn on, screen doesn't work, touches don't work - those are warranty items.
    05-03-2017 06:57 PM

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